Friday, August 26, 2011

Week in review

Day 5 – think back over the past week and make note of three things that went really well for you

  1. This week we handed over a software delivery to a customer, intending to fix a number of problems for them.  Immediately after deployment, out of seemingly nowhere a new bug was discovered that was critical enough that I had the unfortunate task of telling the customer that we would have to pull back the new software.  Not an enjoyable task, to admit your team screwed up.  What did go well is that after explaining the situation to the customer, they were incredibly understanding and didn’t seem to hold it against us.  I think it helped that we didn’t attempt to pass the buck, but we admitted up to our mistake and promised to make it right.  What was more amazing is that they were thanking me for how quickly I was able to provide them an analysis of the situation.
  2. A few weeks back we sold our bicycle trailer and tandem tricycle.  Both products were excellent and I couldn’t more highly recommend them, however the girls had simply outgrown them.  For a replacement we purchased the Weehoo bicycle trailer and it came in on Wednesday.  I wasn’t sure if the girls would like it, but once they saw it, their smiles of delight gave me the answer I was looking for.  We have been out twice now for rides, with one girl in the trailer and one girl in the Wee-ride front mounted child carrier.  I can see us making many lasting memories with this trailer in the years ahead.  Just today though I realized that I should have purchased a second hitch so that the trailer could be attached to either of our adult bicycles.  The trailer had been a special order so I was kicking myself for not ordering a second hitch when I placed the initial order.  Anyways when I called the bicycle store I was amazed to find that they carried extra hitches so I was able to pick it up today.
  3. On Wednesday night a wild storm rolled through the region.  There were tornado warnings issued, so I used it as a pretext to have a campout in basement with the girls.  The girls had a thoroughly good time, seemingly oblivious to the thunder and lightning.  In fact they are looking forward to the next time we can sleep in the basement.  Go figure.

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